At Explorai, your privacy matters. This policy explains in simple terms what information we collect, why we collect it, how we protect it, and what your rights are. It applies to anyone who visits our website or interacts with us (customers, prospects, partners, and job applicants).

Privacy policy

Who is responsible for your data?

Privacy Officer (RPRP): Antoine Zieger— [email protected]

If you have a question about your personal data or would like to exercise your rights, please contact him directly.

What information do we collect?

We collect only the information that is necessary, depending on how you interact with us:

Through our website and contact form:

  • First and last name

  • Email address

  • Phone number (if provided)

  • Your Company Name

  • Message Content

Through our cookies and analytics tools:

  • IP Address

  • Pages Visited and Duration of Visit

  • Browser and device type

As part of our client engagements:

  • Information required to carry out the project (specified in the contract)

Why do we collect this information?

Contact information (name, email, phone number): to respond to your inquiries and manage customer relations.

Browsing data (cookies): to improve the user experience on our site and analyze traffic.

Project Data: Complete the agreed-upon assignments and deliverables.

We do not use your data for any purposes other than those mentioned above without your consent.

How do we protect your data?

  • Storage on secure platforms with restricted access

  • Strong (two-factor) authentication on compatible platforms

  • Encryption of data in transit (SSL/TLS) and at rest

  • Access limited to only those who need it

  • Internal Procedures for Handling Privacy Incidents

Do we share your data?

No, except in the following cases:

  • Partners or subcontractors involved in your project (always subject to a confidentiality agreement)

  • Legal obligations (e.g., government authority acting on a legal basis)

We never sell your data to third parties.

Transfers Outside Quebec

Some of our business tools store data on servers located outside Quebec, particularly in the United States. Before any data is transferred, we ensure that the provider offers a level of protection equivalent to that required by Bill 25, in accordance with our Privacy Impact Assessment (PIA) process.

How long do we retain your data?

  • Contact and project data: 7 years (legal and tax requirements)

  • Browsing data (cookies): depending on the analytics provider's settings (typically 13 months)

  • Application data: 2 years after the end of the recruitment process


After these time periods have elapsed, your data will be securely deleted or anonymized.

Cookies

Our website uses cookies to function properly and improve your experience.

Types of cookies used:

  • Essential cookies: required for the website to function properly (cannot be refused)

  • Analytics cookies: help us understand how visitors use our site (e.g., Google Analytics)

  • Marketing cookies: may be used by certain partners (e.g., LinkedIn)

You can manage your cookie preferences at any time through your browser settings.

Your Rights

Under Act 25, you have the right to:

  • Access your personal information held by Explorai

  • Correct any inaccurate or incomplete information

  • Withdraw your consent to the use of your data

  • Obtain a portable copy of your data (portability) in a structured, readable format

  • Request the removal of information about you that is published online, if it is no longer necessary or if you withdraw your consent

To exercise any of these rights, please write to our Data Protection Officer : Antoine Zieger at [email protected]

We are committed to responding within 30 days.

Data Breach

If an incident involving your data were to occur, we are committed to:

  • We will notify you promptly if this poses a serious risk to you

  • Notify the Commission on Access to Information (CAI) if required

  • Take the necessary corrective actions

Right to Appeal

If you believe your rights have not been respected, you can file a complaint with the Commission d'accès à l'information du Québec (CAI): www.cai.gouv.qc.ca — 1 888 528-7741.

Updates to this policy
This policy may be amended to reflect changes in the law or our practices. The date of the last update is always indicated at the top of the document. In the event of a significant change, we will notify you directly if we have your contact information.